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Support Policy

Help Centre

• Our Help Centre offers answers to common questions and guidance on bookings, property details, and local experiences.
• Access support articles, how-tos, and quick troubleshooting tips 24/7 on our website.

Get Help with a Safety Issue

• Guest safety is our top priority. If you face any safety concern at a property, contact our support team immediately via phone, WhatsApp, or email.
• Emergency contact numbers are provided with every booking confirmation.
• We respond to urgent safety issues within 2 hours and work to resolve them as quickly as possible.

AirCover

• All bookings are protected by our AirCover policy, ensuring support for cancellations, property issues, or safety incidents.
• If your stay does not match the listing or you experience a safety issue, contact us within 24 hours of check-in for immediate assistance or a suitable alternative.

Anti-discrimination

• Travel Tonic maintains a strict anti-discrimination policy for both guests and hosts.
• Discrimination based on race, religion, gender, disability, or orientation is not tolerated.
• Any reports of discrimination are thoroughly investigated and may result in account suspension or removal.

Disability Support

• We strive to make Travel Tonic accessible to everyone. Accessibility features are listed on each property page where available.
• Guests with specific accessibility needs can contact our support team for personalized assistance or recommendations.

Cancellation Options

• Flexible and moderate cancellation options are available; specific terms are displayed at booking.
• For emergencies or special circumstances, our support team reviews each case individually to find the best solution.
• Eligible refunds are processed within 7 business days.

Report Neighbourhood Concern

• Concerns about the local area, property, or neighbors can be reported through our support channels.
• We investigate all reports promptly and work to ensure community safety and comfort for all guests and hosts.

Contact Information

• General Support: support@traveltonic.fun
• Host Support: hosts@traveltonic.fun
• WhatsApp: +91-9004885807
• 24/7 Hotline: +91-7506878687

Last updated: December 2025

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